Medical Office Administration (MOA)

  • Program Details
  • Program Credential


  • Program Duration

28 Weeks

730 Hours

  • Program Status
  • Registration Open

Gain hands-on training to become face of Healthcare Services

As you answer the phone, you hear a distressed parent on the other end. Given that their child has been suffering from inner ear pain, they need to make an appointment with the doctor. As a Medical Assistant/Office Administrator (MOA), you calmly communicate with the parent, coupled with collecting the necessary information to book an appointment. In addition to booking the appointment, you reassure the parent their child will be happy and healthy again in no time.

Medical Assistants Provide Vital High-Quality Support to Health-Care Professionals

MOA professionals are responsible for ensuring the smooth operation of an office. As well as ensuring the clear, efficient communication between patients, physicians and other medical professionals, MOA’s manage the day to day operations of their clinic or unit.

As a medical office assistant, you are a problem solver who is able to work in a fast past and potentially chaotic environment.

  • Prepare yourself with hands-on training for a career in medical office administration and provide patient support.
  • Equip yourself with medical office software training, including OHIP billing.
  • Learn excellent organizational and interpersonal communication skills.

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Your Career

Medical Office Administrator smiling at the camera

As a result of increasing demands on the healthcare system, it is estimated 17,200 medical assistant jobs will open across Canada, now through 2024. These exciting career positions provide motivated caring individuals with the opportunity to serve and help and heal thousands of people every year; how could a job be more fulfilling?

The average starting salary for inexperienced graduates just out of school is just over $28,373, with time and experience the average salary reaches up to $48,000 per year. After receiving your diploma in your program, you will qualify for positions that fall under this NOC codes – NOC -1243 – They perform various secretarial jobs in physicians’ offices, clinics, hospitals, and clinics.

BizTech College’s MOA program prepares individuals with the technical knowledge and training needed to run and organize an office on a day to day basis. After finishing the medical office program you’ll be qualified for the exciting roles in your field of study.

Common job titles for this career include:

  • Medical Office Assistant
  • Hospital Medical Receptionist
  • Medical Transcriptionist
  • OHIP, W.S.I.B and Insurance Billing Specialist
  • Care Plan Coordinator
  • Medical Collector
  • Medical Staff Services
  • Patient Account Representative
  • Unit Clerk at a hospital


A well-managed, organized medical or clinical office is a vital aspect of providing high-quality healthcare services, for this reason, medical office administrators are in-demand employees.  Often a patient’s first point of contact, medical office administration professionals are subsequently responsible for clear communication, both with patients, physicians, and other medical staff.

As a front-line staff member in a medical community, you’ll be called on to deal with and manage many patients and clinic situations in a day, at times several issues at a time.

Qualities of an effective Medical Office Administrator (MOA):

Much of what you will need to know can be taught but some of the fundamental requirements are skills and abilities that you were born with. A successful administrator should be looking for:

  • Compassion that drives you to help others:Working in a medical office environment you’ll come into close contact with patients if you are a person with natural empathy and compassion you will be able to relate and help patients through difficult times and experiences.
  • Diversity of Work:As a medical office assistant you’ll have a wide list of opportunities to find employment, all have their own difficulties and challenges to meet.
  • Job Satisfaction Level:Working in a demanding fast-paced environment provides self-satisfaction when you are able to keep up with the demand. As a medical office administrator, you have a chance to make a difference in many people lives.
  • Work Autonomy:You generally work with little day to day oversight or supervision. Though you are on the frontlines of the healthcare system you are free to go about your daily routine.
  • Career Advancement:With new software, systems, and medical testing coming to market all the time, people who stay on top of these skills will be in high demand and able to demand a higher pay rate in the future. Being adaptable will greatly increase your careers potential.

Duties and Responsibilities of this Career as an Clinical Assistant

BizTech College’s MOA course will prepare you to perform some or all of the following duties upon graduation:

  • Scheduling and confirming appointments, as well as receiving and communicating messages for medical staff and patients
  • Entering and formatting electronically based medical reports and correspondence in addition to preparing spreadsheets and documents for review
  • Interviewing patients in order to complete forms, documents as well as case histories
    Complete insurance as well as other claims forms
  • Initiating and maintaining confidential medical files and records
  • Preparing draft agendas for meetings; taking, transcribing and distributing minutes
  • Prepare billing
  • Establishing and maintaining various internal office support procedures, such as document tracking, filing, and monthly reporting
  • Ordering supplies and maintaining inventory
  • Determining and establishing office procedures and routines
  • May supervise and train other staff in procedures and use of current software
  • Solving multi-department or agency scheduling requirements for patients
  • Provide patients with quality service and information
  • Support doctor’s ADHOC patient requests

After successful completion of BizTech College’s medical office administration program at the Mississauga campus, you will have gained the expertise and proficiency required to confidently carry out a variety of job duties. The strong skill set you gain from BizTechs experienced instructors will qualify you to successfully manage any medical office or hospital unit, within the private and public sectors.

Learning Outcomes from our Program

  • In-Depth Preparation for flexible job opportunities.   
  • Versatile skillset for success in a variety of office settings.
  • Comprehensive curriculum focused on both the technical as well as the soft skills needed to succeed.
  • Experience from real-world work placements that will push you to excel

Throughout the duration of BizTech College’s MOA program you will gain in-depth knowledge and competitive skillset in the following areas:

  • Use and implementation of specialized application software
  • Excellent interpersonal communication skills
  • Standard medical office procedures
  • Clinical procedures
  • Medical terminology
  • Anatomy and physiology
  • Transcription
  • OHIP billing
  • First aid and CPR (Level “C”)
  • Organizational skills

Health-Care Clinical Placement for Medical Office Assistant Program

During your study in our program, you will have the opportunity to work with qualified professionals, therefore gaining hands-on experience in a real-world, clinical setting. As a result, your placement will help you master course material and make connections with potential employers.

Providing a smooth transition into the workforce, clinical placement is a critical part of your training. As a result, you gain confidence, as you work in a fast-paced, urban setting.

This work experience not only provides confidence in the student’s skills but shows potential employers that you have the skill and talent that they are looking for when hiring. Having that first experience to add to your resume will make the difference between being hirable or not.

Students looking to enroll in our Medical Office Administration program must first meet the following pre-requisites:

  • Ontario High school diploma or equivalent OR
  • Mature students status (18 years old and over)
  • Successful completion of the Wonderlic test
  • Clean criminal record and vulnerable sector screening check
  • Immunization record as per the program requirement

Program inquiries

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