Computer systems technology graduates work in a variety of business settings. Private, government, industrial, financial and service sectors seek a specialist in the field. Technology consulting firms, armed forces, and law enforcement agencies hire graduates with network and security specializations.
To be a successful computer system technician, you will need hands-on training on computer systems and peripheral devices. Following attributes are a must to be a successful computer systems technician:
- Passion for technology – System technicians need to be up to date with the latest technologies. Passion for advancing knowledge and desire to better himself or herself as an employee.
- Communication Skills– Computer technicians are intermediary between users and the IT department; thus, effective communication is a must. Additionally, they should be willing and able to share technical knowledge with the team and management.
- Problem-solving Skills– Technical support is all about tackling issues and providing quick and practical solutions. Analytical skills are required to ensure all systems are operating smoothly. System tech should be able to diagnose the issue and provide innovative solutions.
- Able to handle Stress– Computer systems are required in every business settings. An excellent computer systems technician should know how to work under stressful situations. Able to handle angry-users and explain the solution in simple terms to the user with limited tech knowledge.
Other than the attributes mentioned above, a self-disciplined technician is both dependable and reliable.
Duties & Responsibilities of Systems Technology Professional
Responsible for adequate IT infrastructure of the organization, computer systems technician perform the following responsibilities:
- Setting up hardware and configure software and drivers.
- Repair and maintenance of equipment such as routers, modems, and other devices.
- Install well-functioning LAN/WAN and manage servers, IPs, etc.
- Manage security software in computers and networks and take preventive measures.
- Troubleshoot system failures, restore functionality and provide solutions.
- Maintenance sessions to ensure adequate system working.
- Timely technical support to users and help them understand essential functions.